Sep 26, 2025

Troubleshooting

Troubleshooting

Troubleshooting

Common issues you may encounter in Population Explorer and how to resolve them.

Overview

This page lists the most frequent system and user conflicts in Population Explorer, with their symptoms, causes, fixes, and confirmations.

Common Troubleshooting Scenarios

Polygon Too Complex to Process

  • Symptom: Error when trying to calculate results on very detailed or complex polygons.

  • Cause: Polygon exceeds system complexity limits (too many vertices or irregular boundaries).

  • Fix: Simplify the polygon before uploading; split into smaller shapes if the area is large; retry after editing.

  • Confirmation: Results generate successfully.

Login or Authentication Errors

  • Symptom: “Invalid credentials” or “Session expired.”

  • Cause: Typo in login details, expired session, or cached credentials.

  • Fix: Re-enter credentials; log out and back in; clear browser cache/cookies if persistent.

  • Confirmation: Successful login.

Data Export Fails (CSV, Excel, KML/KMZ)

  • Symptom: Export button greyed out or file download fails.

  • Cause: Shape not selected, empty folder, or browser pop-up blocked.

  • Fix: Confirm at least one shape/folder is selected; allow pop-ups; retry export.

  • Confirmation: File downloads correctly.

No Results Returned for a Shape

  • Symptom: Blank result panel.

  • Cause: Shape too small, outside coverage, or misplaced.

  • Fix: Check dataset coverage; verify polygon placement; redraw or expand area.

  • Confirmation: Totals and breakdowns display.

Results Don’t Match Expectations

  • Symptom: Totals appear too high or too low.

  • Cause: Dataset resolution differences (LandScan vs WorldPop), boundary mismatch, or ASB blending.

  • Fix: Compare across datasets; review metadata; consult Why Spatial Resolution Matters.

  • Confirmation: Differences explained.

System Error (Red Band)

  • Symptom: Red error banner across bottom (“System Error”), often with 429 or timeout codes.

  • Cause: Too many shapes in folder; too many imports; a shape too large to render before timeout.

  • Fix: Delete excess shapes; import fewer; use simplified shapes.

  • Confirmation: Error clears and results generate.

System Hanging

  • Symptom: App freezes or stops responding.

  • Cause: Same as System Error — backlog, oversized imports, or network latency.

  • Fix: Log out/in to clear backlog; delete unnecessary shapes; use faster network.

  • Confirmation: Session resumes normally.

Related Resources

Need More Help?

If you’re still experiencing issues, please contact us for support.

Last updated

Oct 9, 2025

Population Explorer

Related News

Related News

Related News

Explore expert articles, eCommerce guides, and the latest updates to help your business grow smarter and sell better with Unistore.

Oct 8, 2025

Common Mistakes in Franchise Territory Mapping (and How to Avoid Them)

Seven mapping pitfalls routinely create unhappy franchisees and messy FDDs. Here’s how to fix each with a repeatable playbook.

Oct 8, 2025

Common Mistakes in Franchise Territory Mapping (and How to Avoid Them)

Seven mapping pitfalls routinely create unhappy franchisees and messy FDDs. Here’s how to fix each with a repeatable playbook.

Oct 8, 2025

Common Mistakes in Franchise Territory Mapping (and How to Avoid Them)

Seven mapping pitfalls routinely create unhappy franchisees and messy FDDs. Here’s how to fix each with a repeatable playbook.

Oct 8, 2025

Census vs. LandScan vs. WorldPop: The Best Demographic Data for Franchise Maps

Franchise territories live or die by the accuracy of the population data behind them. Learning the limitations of Census, Landscan and WorldPop helps franchisors design fair, defensible, and scalable territories.

Oct 8, 2025

Census vs. LandScan vs. WorldPop: The Best Demographic Data for Franchise Maps

Franchise territories live or die by the accuracy of the population data behind them. Learning the limitations of Census, Landscan and WorldPop helps franchisors design fair, defensible, and scalable territories.

Oct 8, 2025

Census vs. LandScan vs. WorldPop: The Best Demographic Data for Franchise Maps

Franchise territories live or die by the accuracy of the population data behind them. Learning the limitations of Census, Landscan and WorldPop helps franchisors design fair, defensible, and scalable territories.

Oct 8, 2025

Why Accurate Franchise Territory Maps Improve FDDs

Clear, accurate territory maps make your FDD’s Item 12 easier to defend and easier to sell. Learn how to validate what you disclose so your team can scale without messy boundary disputes.

Oct 8, 2025

Why Accurate Franchise Territory Maps Improve FDDs

Clear, accurate territory maps make your FDD’s Item 12 easier to defend and easier to sell. Learn how to validate what you disclose so your team can scale without messy boundary disputes.

Oct 8, 2025

Why Accurate Franchise Territory Maps Improve FDDs

Clear, accurate territory maps make your FDD’s Item 12 easier to defend and easier to sell. Learn how to validate what you disclose so your team can scale without messy boundary disputes.

Looking to Map Smarter Territories?

Use Population Explorer's powerful tools to turn insights into action.

No credit card required • 14-day free trial • Cancel anytime

Looking to Map Smarter Territories?

Use Population Explorer's powerful tools to turn insights into action.

No credit card required • 14-day free trial • Cancel anytime

Looking to Map Smarter Territories?

Use Population Explorer's powerful tools to turn insights into action.

No credit card required • 14-day free trial • Cancel anytime

Unlock high-performing territories with data-driven insights.

By subscribe to you agree with our Privacy policy

© 2025 Population Explorer. All rights reserved.

Legal Notice

Terms Corporate

Privacy

I'm a candidate

Unlock high-performing territories with data-driven insights.

By subscribe to you agree with our Privacy policy

© 2025 Population Explorer. All rights reserved.

Legal Notice

Terms Corporate

Privacy

I'm a candidate

Unlock high-performing territories with data-driven insights.

By subscribe to you agree with our Privacy policy

© 2025 Population Explorer. All rights reserved.

Legal Notice

Terms Corporate

Privacy

I'm a candidate